SCCM: Software Updates Stuck Downloading 0%

Here is one of the most common issue with software updates using SCCM. You may get the following issue:

All servers and clients in your organization are not downloading Windows Updates from SCCM and all Windows Updates stuck on 0%.

Updates are visibles in the software center:

The root cause can be multiple depending your environment, but one of the common solution is to check the log files. Take a look at the ContentTransferManager.log file. In my case, I  migrated one SCCM hierarchy to another and I noticed the following entries on the SCCM clients computers:

CCTMJob::UpdateLocations – Received empty location update for CTM job

This warning indicates that SCCM clients can’t find the software update on your SCCM server. To solve this issue:

  1. Delete the deployment package
  2. Delete the software update group if exists
  3. Download once again the update and create a new software update group
  4. Create a new deployment package and distribute the content
  5. Refresh the SCCM policy on your SCCM clients
  6. Wait a few minutes and confirm if the Windows Update is installed

In my case, it solved my issue. But another common solution is to check the SCCM boundaries and change from AD site to IP subnet.


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About Nicolas 282 Articles
I work as an IT Production Manager, based in Paris (France) with a primary focus on Microsoft technologies. I have 10 years experience in administering Windows Servers. . I am a Microsoft MVP for Cloud & Datacenter Management. I also received the PowerShell Hero 2016 award by PowerShell.0rg. And finally, I am "MCSE: Cloud Platform and Infrastructure", "MCSA: Windows Servers", "Administering & Deploying SCCM", and CheckPoint CCSA certified.