Outlook 2016 crashes when creating a new profile

On Windows 10, when you try to create a new Microsoft Outlook 2016 profile, Outlook crashes with the following error:

Faulting application name: rundll32.exe_shell32.dll, version: 10.0.10586.0, time stamp: 0x5632d71b

Faulting module name: olmapi32.dll, version: 16.0.4266.1003, time stamp: 0x55ceb25a
Exception code: 0xc0000005
Fault offset: 0x0000000000005147
Faulting process id: 0x1fc0
Faulting application start time: 0x01d138f532932d6a
Faulting application path: C:\Windows\System32\rundll32.exe
Faulting module path: C:\Program Files\Microsoft Office\root\Office16\olmapi32.dll
Report Id: c9cba81d-e157-406f-a94e-27f4ae71b639
Faulting package full name:
Faulting package-relative application ID:

This issue occurs when you have a proxy server configured in Internet Explorer. To solve this issue, you must disable the “Use a proxy server for this connection” setting and retry to create the outlook profile.


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About Nicolas 254 Articles
I work as a System Engineer, based in Switzerland with a primary focus on Microsoft technologies. I have 8 years experience in administering Windows Servers. . I am a Microsoft MVP for Cloud & Datacenter Management. I also received the PowerShell Hero 2016 award by PowerShell.0rg. And finally, I am "MCSE: Cloud Platform and Infrastructure", "MCSA: Windows Servers", "Administering & Deploying SCCM", and CheckPoint CCSA certified.